Privacy Policy

Effective Date: January 1, 2025

San Marcos Water Restoration Pros respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website and to the water damage restoration services we provide in San Marcos, Texas. By using our site or services, you agree to this policy.

Information We Collect

When you contact us for water damage restoration, we collect the information you give us: your name, phone number, email address, property address, and details about the water damage you're dealing with.

We also collect basic technical information automatically when you visit our website, such as your IP address, browser type, device type, and the pages you view. This helps us understand how people find and use our site.

How We Use Information

We use your contact details to respond to your request, schedule an inspection, provide a quote, and keep you updated on the work. If you call us, we may use your number to text or call you back about your job.

We use website usage data to improve our site, make our services easier to find, and understand what information visitors need most. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and track how you interact with our pages. Cookies are small text files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well.

Analytics and Third-Party Tools

We use third-party analytics tools, like Google Analytics, to collect anonymous data about website traffic and usage patterns. These tools may use cookies to track your behavior on our site.

We may also use third-party services for scheduling, customer communication, or payment processing. These providers have their own privacy policies, and we encourage you to review them.

Data Sharing and Disclosure

We share your information only as needed to run our business and serve you. That includes sharing with our technicians, subcontractors, and service providers who help us complete your restoration job.

We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. We never sell your personal information.

Data Retention

We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure networks, access controls, and employee training.

No method of transmission over the internet is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.

User Rights

You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also opt out of marketing communications at any time.

To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe.

Children's Privacy

Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this privacy policy or how we handle your information, please reach out to us. We're here to help.

Contact Us About Privacy